Terms of service

Terms of Service

OVERVIEW

This website is operated by WaggleWoof. Throughout the site, the terms “we”, “us”, and “our” refer to WaggleWoof.com. WaggleWoof offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the store will also be subject to these Terms. The most current version of the Terms of Service can always be reviewed on this page. We reserve the right to update or modify these Terms at any time. Continued use of the website following any updates constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or that you have given consent for your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.

You must not transmit any worms, viruses, or malicious code.

Violation of any of these Terms may result in immediate termination of service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements of connecting devices or networks. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission.

Headings used in this agreement are included for convenience only.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated.

All content is provided for general information purposes only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify site content at any time, but we are not obligated to update information.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time.

We shall not be liable to you or any third party for any price changes, suspensions, or discontinuations of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Some products may be available exclusively online and may have limited quantities.

Products are subject to return or exchange only according to our Refund Policy.

We make every effort to display product colors and images accurately, but cannot guarantee your monitor displays colors correctly.

We reserve the right to:

Limit product sales by person, region, or jurisdiction
Limit quantities of products
Change product descriptions or pricing at any time
Discontinue products without notice

We do not guarantee that product quality or service results will meet your expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders at our discretion.

We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide accurate, complete, and current account information for all purchases made at our store.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

These tools are provided “as is” and “as available” without warranties.

Use of third-party tools is at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for examining the content or accuracy of these sites and assume no liability for any damages related to third-party products or services.

SECTION 9 – USER COMMENTS AND FEEDBACK

If you send us comments, feedback, or suggestions, you agree that we may edit, publish, distribute, and use them without restriction.

We are not obligated to:

Maintain comments in confidence
Pay compensation for comments
Respond to comments

You agree that your comments will not violate any third-party rights or contain unlawful, abusive, or malicious content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or shipping times.

We reserve the right to correct errors or cancel orders if information is inaccurate.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

For unlawful purposes
To violate regulations or laws
To infringe on intellectual property rights
To harass, discriminate, or harm others
To upload malicious code or viruses
To collect personal information of others
To spam, scrape, or crawl the site

We reserve the right to terminate your access if you violate these rules.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available” without warranties of any kind.

Our dog chews and related pet products are intended for responsible pet owners. By purchasing and using our products, you acknowledge that dogs should always be supervised while consuming any chew or treat, particularly when the chew becomes small or reaches a “nub” that may present a choking risk. You are responsible for determining whether a product is appropriate for your dog’s size, chewing behavior, and health.

By purchasing any product from WaggleWoof, you agree that you assume all risks associated with the use of the product. WaggleWoof shall not be held liable for any injuries, dental damage, choking incidents, or other harm that may occur to your dog while using our products.

In no case shall WaggleWoof, its directors, employees, affiliates, or partners be liable for any direct, indirect, incidental, or consequential damages, including lost profits, data loss, or damages arising from the use of our products or services.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless WaggleWoof, its affiliates, partners, employees, and service providers from any claim or demand arising from your violation of these Terms.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective until terminated by either you or us.

We may terminate access to our Services without notice if you violate these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any policies posted on this site constitute the entire agreement between you and WaggleWoof regarding use of the Service.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by the laws of Canada.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or change these Terms at any time.

Your continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

support@WaggleWoof.com

WaggleWoof
support@WaggleWoof.com

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS

WaggleWoof may offer a mobile messaging program that allows users to receive promotional SMS/MMS messages.

By opting in, you agree to receive automated marketing messages at the phone number you provided. Consent to receive messages is not required to make a purchase.

Opting Out

You may opt out at any time by replying STOP to any message received from us. A confirmation message may follow.

Message Frequency

Message frequency may vary depending on interactions with WaggleWoof.com

Requirements

To participate, you must:

Own a wireless device capable of two-way messaging
Use a participating carrier
Be subscribed to a text messaging service

Age Requirement

You must be at least 13 years old to participate in the program.

Changes to Program Terms

We may update these terms periodically. Continued participation constitutes acceptance of those changes.

For questions regarding the messaging program, please contact: